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Internet Ordering
Terms and Conditions of Trade
1 About these
Terms and Conditions
1.1 The Terms and Conditions apply to:
(a) any Orders of yours or on behalf of your business; and
(b) any Service provided by us to you.
1.2 You should read these Internet Ordering Terms and Conditions
carefully along with our Standard terms and conditions which
also apply.
2 Changes to
Terms and Conditions
2.1 Terms and Conditions can be changed by us at any time if
we change them in accordance with any applicable law.
2.2 We will give written notice to you at least 30 days before
any change affects you.
2.3 So that our record of your contact details remains accurate
and up to date, you must notify us of any change to your contact
details, or your appointed representatives.
3 Communication
Methods
3.1 If we need to give you written notice, we will regard that
notice as given to you 3 business days after we post it by ordinary
mail to the mailing address we have last recorded.
3.2 If you agree, we may use electronic means to communicate
with you. For example sending you electronic statements, written
notices, facsimiles, emails or other communications about our
products and services.
3.3 Unless you give us a written instruction not to do so, we
may from time to time send you information concerning changes
to existing services and/or other services offered by us.
4 Privacy of
Information
4.1 We have developed an Internet Privacy Policy which is available for viewing on our website
http://www.planetpress.com.au
5 Statement of
Account
5.1 We will send you statements of account as frequently as agreed
between you and us. A fee may apply if you ask for and receive
more than one statement in a calendar month.
5.2 Copies of statements of account are also available on request.
You may be charged a fee for a copy of a statement provided on
request.
5.3 You should check the entries on your statement carefully
and promptly report any error or unauthorised transaction to
us. You should inform us promptly that you wish to dispute a
transaction; and provide us with any information or material
we require to investigate the discrepancy.
5.4 Records of recent transactions on your Account will be available
to approved customer personnel via internet access, through Transaction
History reports or over the phone from our office.
5.5 We may subsequently adjust stock levels in the Account, and
the balance on your Account, so as to accurately reflect the
legal obligations of you and us (for example, because of an error).
6 Order Placement
6.1 We will not allow an order to be accepted unless the identity
of the person making the order is authorised to do so on behalf
of the customer.
6.2 It is the responsibility of the customer's duly appointed
representative to authorise and assign additional representatives
with the right to place orders on behalf of the customer. Each
authorised representative will be assigned an internet access
user name and allowed to nominate a password.
6.3 Any order received via Planet's online ordering system, once
submitted is received as approved by the customer for completion
and payment in full. With this in mind, the confidentiality of
user names and passwords is important.
6.4 It is the responsibility of the customer's duly appointed
representative to notify us of any changes required to passwords,
if for example an employee resigns, authority changes, or a breach
in security occurs.
6.5 If you forget your password, we can supply it to you after
your identity and authorisation is confirmed to our satisfaction.
6.6 We are not liable for any loss or damage caused to you by
persons authorised to operate on your Account, except where it
arises from fraudulent conduct by our agent or employee.
6.7 We are not liable for any loss or damage caused by any delay
in processing a cancellation of an Authority to Operate.
6.8 You are liable to pay for any goods or services provided
to any person authorised to operate on your Account. Accordingly,
you are responsible for all these transactions as if you had
made them yourself.
6.9 You may select your own password. For your security, we recommend
that you create a password that is unique and suggest a word
and number combination. This password must be at least 6 characters.
7 Authority to
Operate
7.1 You may nominate a person to operate on your Account by requesting
to do so in writing. Varying levels of access are available,
and will be nominated at that time.
7.2 A user name and password will be assigned for the nominated
person.
7.3 By confirming an Authority to Operate you instruct us to
allow a person to be authorised to operate on your Account and
to conduct any transactions on the Account that you allow.
7.4 An Authority to Operate will remain in force until we receive
written notice of cancellation.
7.5 An Authority to Operate is not available to persons under
18 years of age.
7.6 An Authority to Operate is required for management of your
Account. The authorised person acts as the customer's Chief Password
Administrator and is responsible for ensuring adequate internal
procedures are in place to verify that only authorised employees
utilise the online order placement system.
7.7 You must tell us as soon as possible if you become aware
of the loss, theft or misuse of your password or a record of
the password, or if you suspect that the password has become
known to another person. You are responsible and liable for all
transactions carried out, and any debts incurred, by use of authorised
user names and passwords on your Account by that person.
8 Internet Security
and Connection
8.1 The internet is inherently unreliable and insecure and we
are not responsible for any loss or damage which arises as a
result of a failure with internet related services and equipment
and unauthorised access to and use of such equipment.
8.2 It is your responsibility to obtain and maintain any electronic
equipment (eg. internet connection, software or PC) which you
may need to have for online order placement.
8.3 We use different levels of security for different parts of
the website. Information about our Accounts is protected through
password and user login and other technology protection measures.
In this way, we take reasonable steps to ensure the safety of
our information online, however, we cannot guarantee that such
information will be free from any unauthorised access, destruction,
use, modification or disclosure of data.
8.4 The browser should be closed when an internet session has
finished. This ensures that others cannot access information
and correspondences. Each person is responsible for the security
of and access to their own computer and maintaining the secrecy
of their user name and password.
8.5 There may be short periods when transactions will not be
available when we are maintaining our system. At these times,
alternate methods will be instigated.
8.6 Please tell us about any service fault or difficulty with
internet connection.
8.7 We will make reasonable efforts to ensure that the online
ordering system is available during the hours specified by us;
and ensure that information we make available to you through
this system is correct.
9 Liability for
Unauthorised Transactions
9.1 Your liability for unauthorised transactions will normally
be limited to the actual expenses incurred for the order placed.
9.2 You are not liable for losses caused by unauthorised transactions
which occur after you have given us notice as required.
10 Order Quantities
10.1 Items selected for delivery from finished goods held in
inventory can be ordered subject to available stock levels.
10.3 Any observed "unusual" quantities ordered (for
example exceedingly small or overly large) will be confirmed
with the customer prior to fulfilment to ensure accuracy of information.
However, the responsibility for correctness of information is
the customer's or their appointed representative. After submission
of online orders, an email notification will be returned to the
customer detailing the order placed. If any errors or omissions
are found it is your responsibility to notify us immediately.
10.3 Where appropriate, reorder quantities will be established
for various standard items. Production of these items will only
commence once approved to do so by the customer's duly appointed
representative, to ensure no changes are necessary since last
order.
11 Transaction
History
11.1 Records of orders received, deliveries and other information
relevant to your Account will remain accessible through our online
ordering website for the period determined through mutual agreement,
or up to a maximum of 2 years.
PLANET PRESS
PTY LIMITED
4-10 Ilma Street Bankstown NSW 2200 Australia PH: 02 9771 4711
FAX: 02 9772 3384
EMAIL: enquiries@planetpress.com.au
INTERNET: www.planetpress.com.au
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